Pricing Plans

Terms and conditions (Ts and Cs) for e-services—including e-health, e-learning, and e-safety—focus on digital access rights, payment structures, intellectual property, and limitations of liability. Fee structures for these services involve upfront, non-refundable payments for access, or recurring pay-as-you-use, with penalties for non-payment or cancellation. 

Fee Structure Components

• Registration/Access Fees: Often non-refundable, with access granted only upon payment.
• Subscription/Package Fees: Common in e-learning and e-safety, charged monthly or annually based on active user counts.
• Payment Terms: Full payment is usually required before starting courses or accessing services.
• Additional Fees: Potential for administration fees (e.g., 10% for cancellations) or fees for certificate re-issuance.
• Currency and VAT: Prices are generally quoted in local currency (e.g., ZAR) exclusive of VAT.

Key Terms and Conditions (Ts and Cs)

• Refund Policy: Courses are often non-refundable once accessed, especially for partially completed, though some offer cooling-off periods.
• Course Access/Duration: Access is typically for a limited period (e.g., 21 days).
• Intellectual Property: All training material, videos, and documentation remain the property of the provider, and unauthorized sharing is forbidden.
• User Responsibility: Users must ensure they have necessary hardware (tablet, router) and are responsible for their own behavior/login credentials.
• Termination: Providers reserve the right to suspend access for non-payment.
• E-Health Specifics: Terms often include disclaimers that digital consultations do not replace in-person care, and that users are liable for co-payments if medical aid does not cover the full amount.

Service-Specific Examples

• E-Learning (Safety/Skills): Fees range from R10 for individual courses to over R150 for comprehensive, accredited programs.
• E-Safety/Compliance: Often sold as annual subscription packages.
• E-Health: Annual fees for professional registration or pay-per-procedure, with costs reviewed annually.

Questions?